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Forward thinking businesses recognise that key to success and business growth is the ability of their staff to relate and communicate positively with others – internally and externally.
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Our range of soft skills courses focus on those elements of training that enable staff to develop their capabilities and effectiveness in:-
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- Communication
- Delegation
- Team working
- Time Management
- Presenting
- Motivating
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- What is effective communication?
- Barriers to effective communication
- You as a communicator
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The telephone – a great way to do business |
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- So what do your callers want?
- Your voice – how do you really come across?
- You as a rapport builder
- The power of positive language
- Do you really understand? Active listening and questioning techniques
- Strategies to exceed caller expectation
- Telephone etiquette
- Winning Complaint handling techniques
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