Design FAQs

FAQ's

What is included if I choose a design, or design and print package?

File formats supplied:

.ai – Adobe Illustrator Native File (editable)
.eps – Encapsulated Postscript (For remote printing)
.tiff – Tag Image File Format (Home printing)
.png– Portable Network Graphic
.pdf – Portable Document File (For proof use or printing)
.jpeg – High quality web ready file
.gif – Optimised web ready file
.bmp - Bitmap

Design and print packages include printing (letterheads and compliment slips) in full colour on one side onto 120gsm stock or 400gsm matt laminated board (business cards).
Delivery where applicable will be charged at cost - various options are available.
We can accommodate special colours, boards, print finishes and diferent quantities than those stated in the packages. Any changes in specifications will be confirmed in the order confirmation and project estimate provided.

How long does the design process take?

Logo concepts are usually delivered within 2-3 working days from order confirmation. The number of changes and approval time taken by you will determine when the final files are available. Once we have final approval your files will be available within 2 working days.

How do I place an order?

Contact us by telephone or email so that we can discuss your project requirements in detail and explore options before providing an estimate. If you wish to proceed we will provide a written confirmation of your final order specifications.

How does payment work?

We accept all major credit and debit cards via Paypal and cheques in Pounds Sterling. Unless by prior agreement, we require payment for your project upon completion in order to release the final files.